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Communication @ Work
Getting your message across effectively is often
challenging. This course will give managers and leaders
the creative edge, more confidence and greater competence
in communication, especially for those times when it
really matters to you.
By the end of this course
you will be able to:
- Communicate with more skill and confidence to get
the results you want
- Translating otherwise hurtful ‘blame’ messages
into positive ‘needs’
- Achieve shared outcomes by making distinctions
between ‘needs’ and ‘strategies’
- Increase rapport as a context for effective communication
- Empathise, and express yourself honestly with confidence
and safety
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Course Programmes
The course will draw from the following principles and practices:
- Personal objectives & setting directions: ‘Moving
away and towards’
- 4 Cs Model: Community, Collaboration, Communication,
Confidence
- Understand before being understood
- Empathy and honest expression
- Rapport
- Creativity in conflict
- NBC model: Observation, feeling, needs, request
- Needs and values
- Action plan
'Interesting and enlightening; a new experience which
has positively influenced my communication skills.'
Malcolm Timmins, Head of Histopathology Dept,
Stepping Hill Hospital
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Related Courses: Collaboration @Work Community @Work Confidence @Work
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