Holistic Conflict Resolution — for Leaders, Managers and Teams

Evolution’s courses introduce powerful techniques to prevent and overcome conflict, and to repair damage caused by aggression.

We also work on specific projects, giving you the skills you need to deal with difficult situations
— such as disciplinary cases, harassment and bullying — to protect you and others in your organisation.

Who for?

• Individuals wishing to repair relationships
• Leaders wishing to introduce conflict resolution into their teams
• Organisations in need of security and aggression management

Our Approach

1. Prevention: Prevent conflict by creating supportive conditions at work, and a quality of connection with others that you can manage and enjoy

2. Cure: Apply powerful remedial approaches and skills in mediation and conflict management
You will have increasing ability to:

• Counter conflict, anxiety, violence, aggression and communication breakdown
• Develop security, stress-reduction, well-being, and positive working community
• Understand the causes of verbal conflict and aggression
• Detect early signs of communication breakdown
• Mediate between two conflicting parties
• Facilitate groups in crisis
• De-escalate aggression amongst staff or customers

You will be increasingly be able to:

a. Prevent conflict from arising by:

• Contributing and building an atmosphere of willing collaboration
• Developing a community that maintains goodwill and co-operation
• Understanding the causes of blame, anger and criticism
  b. Resolve conflict by:
  - Countering polarisation, aggression and communication breakdown
  - Making critical distinctions between needs and strategies
  - Mediating effectively between two or more conflicting parties

Links: Needs-based Communication

Mediation for individual and team repair

Aggression Management

Security Management in the NHS