Security Management in the NHS

In accordance with guidelines from the Secretary of State Directions (Nov 2003, paragraph 3(b) and the subsequent guidance ‘CRT Implementing the National Syllabus’ –:

All health bodies have mandatory obligation to:

• Deliver training in Conflict Resolution Training to all frontline staff
• Complete training by 31st March 2008
• Include provision for staff joining during or after implementation of the Conflict Resolution programme

Evolution’s Conflict Resolution Training:

• Accords with the National Syllabus issued by the Counter-fraud and Security Management Service ( www.cfsms.nhs.uk ).
• Equips your staff to deal with aggressive and potentially violent situations
• Offers you the skills to provide essential protection you need

Frontline Staff to be Trained in Conflict Resolution

Primary Care

• Outreach Staff (Health visitors, Midwives, Sick Child Nurses, District Nurses)
• GPs and GP Practice Staff
• Public Health Medicine
• Community Health Services Medical Staff
• Reception staff
• Dental Staff

Secondary Care

• Hospital and Dental Staff
• Ambulance Staff
• Outreach Staff
• Security Staff
• Reception Staff
• Nurses on Hospital Wards
• All other lone workers (e.g. Radiographers)

Summary of a National Syllabus for Conflict Resolution Training

The National Syllabus of Conflict Resolution Training has been developed to assist NHS frontline staff and professional to deal effectively with incidents of potential violence or aggression. This foundation training will enable staff to recognize the warning signs of a potentially violent situation and take steps to prevent it from escalating.

By the end of the course, delegates will be able to:

• Describe common causes of conflict
• Describe the two forms of ‘communication’
• Give examples of how communication can breakdown
• Explain three examples of ‘communication models’ that can assist in conflict resolution
• Describe patterns of behaviours they may encounter during different interactions
• Give examples of the different warning and danger signs
• Give examples of impact factors
• Describe the use of distance when dealing with ‘conflict’
• Explain the use of ‘reasonable force’ as it applies to conflict resolution
• Describe different methods for dealing with possible conflict situations