Assertiveness with NBC

Assertiveness is about effective and confident communication for a win-win outcome. Needs Based Communication (NBC) (see www.cnvc.org ) is a highly effective and inspiring means to the development of assertive behaviour based on a mutual attention to meeting ‘needs’ – the deeper underlying motives for all our actions. Who for? Managers and leaders who would like to enhance or develop assertiveness skills This simple, yet powerfully transformative approach will give you the tools to:

• Ask for, and get what you want in an open, honest and direct way
• Translate demands or criticism into the language of ‘needs’ for a win-win outcome
• Creatively and compassionately overcome the barriers to being more assertive
• Become increasingly empowered to manage difficult situations more confidently
• Develop greater self-respect and self-esteem for natural confidence
• Avoid the extremes aggression or passivity through being ‘firm and flexible’

Course Programme

The course will draw from the following principles and practices:

• Personal objectives and setting directions
• The language of ‘needs’
• Needs versus strategies
• NBC model: observation, feeling, need, request
• Translating ‘Jackal’ (negative expression) into ‘Giraffe’ language (underlying need)
• Self-awareness
• Win-win
• Aggressive / passive versus firm and flexible
• Action plan