Evolution Update

Public Sector | Private Sector

Here is an overview of work that Evolution has delivered for clients in 2005.

Public Sector

Health and Education

Our two-day intensive Conflict Resolution courses have been popular with a number of Trusts, including Brighton and Sussex Universities Hospital NHS Trust (BSUH)'s Personnel Department and Greater Manchester Strategic Health Authority (GMSHA)'s Allied Health Professionals and Health Care Scientiests. In Greater Manchester we have been asked to repeat our Conflict Resolution Level I course many times for different managers and service providers. Conflict Resolution Level I is followed up by a Level II course for participants eager to deepen their knowledge and skills.

In Brighton, we also developed a training for a group of managers who needed training in how to manage the personal, human aspects of dealing with complaint procedures or investigations: The Art of Investigating People

Our Multi-Professional Leadership course again proved a highlight in GMSHA, and has once again continued to provide ongoing and embedded learning with the follow-up Action Learning sets monthly for six months.

Medical Education

This year has seen our first work with Junior Doctors (Foundation Years 1 and 2) in a couple of Deaneries. The two-day Conflict Resolution course was adapted for 'Dealing with Difficulties and Complaints', and 'Building Respectful Relationships with Patients and Colleagues'. This work will continue intensively next year, as the course becomes incorporated into the Foundation Programme's Professional Behaviour module.

Government Agencies

Team building, mediation, and facilitation at the Environment Agency have played a large part in our year. We are currently helping to rebuild the peformance and confidence of a team rocked by a number of internal difficulties last year. We are also delivering management coaching to a number of key leaders in the Agency.

Greater Manchester Police (GMP)

A three-day intensive course developing Interviewee Focus in April has resulted in a number of successes for CID officers dealing with staged disclosures, relationships with solicitors, and rapport with detainees. Follow-up focus group work has also continued, with one officer remarking that "I've only had one no-comment interview since the course in April", and all participants affirming an improvement in their ability to develop rapport with suspects - as well as managing relationships in their team.

A half-day with the GMP's Crisis and Hostage Negotiating Team was both fruitful and stimulating - and is currently being developed further.

Private Sector

GlaxoSmithKline

This year saw us enter the world of the pharmaceutical company GlaxoSmithKline. This project (see Inspiring Collaboration in Teams doc) involved working with the Employee Health Support and Resilience Team bringing greater unity and coherence to their delivery of health management policies within Glaxo.

Communication Training

This December sees us in a French skiing resort building communication skills for Chartered Accountants - a new off-piste activity during their team-building trip away from the office!

Coaching and Mentoring

We continue with coaching for private individuals and employees - always an enjoyable and enriching part of our work.

Workshops Open to the Public

Contributing to personal development is always immensely rewarding. The weekends offered at Bodywise Natural Health Clinic in Manchester and Ipswich Buddhist Centre include introductions to Nonviolent Communication™ (NVC), as well as themed weekends based on NVC, covering Empathy, and Dealing Creatively with Anger (including aspects of Buddhism). In 2006 we will introduce public courses teaching the basics of Mediation and Reconciliation through NVC. On-going practice groups in Cambridge have also proved popular.

Public Sector | Private Sector